Reference

Our Legal Terms, Written Plainly

This page sets out the rules your account runs on: who can register, how we verify a bKash or Nagad wallet before a withdrawal, and what we do with the details you give us.

Account eligibilityWallet verificationData handlingComplaint pathRegion-dependent access

Explore the Lobby Read FAQ

DATA AND SECURITY

How We Handle Your Account Data

We hold what we need to run your account and verify a payout, and not much beyond it: your mobile number, your wallet name, your transaction record and your play history on games like Roulette Star or Crash Skyward. Here is what happens to each of those, and how you ask us to change or remove them.

What we collect and why

Your mobile number identifies the account, your wallet name clears withdrawals, and transaction records let us answer a payment dispute. We do not collect your bKash PIN at any point.

Cookies on your device

Session cookies keep you logged in when you switch from the browser to the app, and clearing them signs you out. Analytics cookies can be declined without losing lobby access.

Account security steps

Login uses an OTP sent to your registered number, so keep that SIM with you. Traffic runs over SSL, and we will never ask for your wallet PIN in chat.

Retention and change requests

Financial records stay on file as long as local rules require, even after closure. To correct a name or request deletion, message us from the registered number with the change you want.

Account Rules and Regional Access

Dakabat Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Start with the part that decides everything else: whether you may use us at all. Access to our lobby depends on your local law and on whether you sit inside an eligible region, and that is your call to check before you deposit. We ask for

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one account per person, registered on your own mobile number, with a name that matches the bKash, Nagad or Rocket wallet you plan to use. That match is not paperwork for its own sake. When you request a withdrawal, our team compares the account name against
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the wallet name, and a mismatch is the single most common reason a payout gets held. Money you send through a wallet transfer belongs to your account balance and is used for play on that account only. We do not act as a savings service, and
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we do not process transfers on behalf of a third party. Stakes on cricket markets, table games and slots are final once confirmed, and a round that has already settled cannot be reversed on request. Where a technical fault clearly affects a round, we review the
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game logs from the provider before adjusting anything. Suspended or closed accounts keep the right to withdraw a verified balance. If you disagree with a decision we make under these terms, the complaint route in the next section is the one to use.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT PATHS

Where to Raise a Legal Query

Legal questions do not belong in a general chat queue, so we keep the paths separate. If your issue is a held withdrawal, a closure request or a data question, say so in your first message and our agents route it to the team that handles account decisions rather than answering with a standard reply about the lobby.

Team online

Live chat, account queue

Open chat from the account menu on mobile or desktop and mention the words account decision. Our agents log it as a case and reply on the same thread so nothing gets lost.

Written complaint by email

Send your registered mobile number, the date of the transaction and what you want changed. Written cases give us a record we can check against wallet logs and game history.

Escalation after first reply

Not satisfied with our answer? Ask for escalation in the same thread and a senior reviewer looks at the case file again, including the provider logs behind the round in question.

Questions About These Terms

These are the legal questions our agents field most, answered the way we would answer them in chat. If yours is not here, the contact paths above are open and a written case usually gets a fuller answer than a quick chat reply.

Access depends on your local law and whether you are in an eligible region. We do not give legal advice on your situation, so check your position before you register or deposit anything.

Withdrawal checks compare the two. If your registered name and your bKash, Nagad or Rocket wallet name differ, the payout is held until you correct one of them with us.

Transaction and verification records stay on file for the period local rules require. Marketing contact stops on request, and your play history is no longer used for anything active.

Yes. Message us from your registered mobile number and ask for your account data. We confirm identity through the usual OTP step before sending anything back to you.

Our account team pulls the round log from the game provider, checks the stake and settlement, then explains the outcome. A settled round stands unless the log shows a clear technical fault.

Session cookies are needed to keep you signed in across the app and browser. Analytics cookies are optional, and declining them does not block deposits, withdrawals or the lobby.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoFAQ GamesDakabat Casino

Our Legal Terms, Written Plainly

How We Handle Your Account Data

Where to Raise a Legal Query

Live chat, account queue

Written complaint by email

Escalation after first reply

Questions About These Terms

01 Can I use Dakabat from Bangladesh?

02 Why does my bKash name have to match my account name?

03 What data do you keep after I close my account?

04 Can I ask for a copy of my information?

05 Who reviews a disputed round on a game?

06 Do I need to accept cookies to play?

Legal

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