Reference

Terms and Conditions That Govern Your Account

These terms set out what you agree to when you create and use a Dakabat account — from how deposits through bKash, Nagad, or Rocket are handled to how disputes get resolved.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket rules includedDispute process outlinedAccount suspension terms covered

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ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Your account security starts at registration. We use SSL encryption across every page and require verification of your payment method — whether that is bKash, Nagad, or Rocket — before your first withdrawal is processed. This step confirms the wallet belongs to you and prevents unauthorised transfers. We do not store your mobile banking PINs; those stay on your device and within your wallet provider's own system.

Data Retention We keep your account records for as long as your account is active and for a reasonable period after closure, in line with standard financial record-keeping practices and applicable local rules.

Cookie Use We use session cookies to keep you logged in across pages and analytics cookies to understand how the platform is used. You can manage cookie preferences in your browser settings at any time.

Account Changes To update your registered mobile number or linked wallet — bKash, Nagad, or Rocket — contact support with your account ID. Changes take effect after identity verification is complete.

Who to Contact For data access requests, correction of account details, or questions about what information we hold, reach our support team through live chat or email with your account ID as reference.

What These Terms Actually Cover

Dakabat Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with us, you confirm that you meet the age and eligibility requirements set by your local law and that you are accessing the platform from a region where doing so is permitted. These terms govern every part of your account relationship —

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including how you fund your wallet using bKash, Nagad, or Rocket, how withdrawals are processed back to those same payment methods, and how your account can be suspended or closed. We reserve the right to update these terms and will notify you through your registered contact
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details when material changes are made. Continued use of your account after any update means you accept the revised terms. Our liability is limited to the funds held in your account wallet at the time of any dispute. We do not accept liability for losses arising
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from service interruptions, third-party payment delays on Nagad or Rocket rails, or your failure to follow the account verification steps outlined in the security section. If a clause in these terms is found unenforceable in your jurisdiction, the remaining clauses stay in effect. Questions about specific
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clauses can be directed to our support team, whose contact details are in the section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Reach Us About These Terms

If something in these terms is unclear or you need to raise a dispute about your account or a transaction processed through bKash, Nagad, or Rocket, our support team handles those queries directly. Reach out through any of the channels below and include your account ID so we can pull up the relevant transaction record without delay.

Common Questions About These Terms

These are the questions we hear most often about account rules, eligibility, and how our terms apply to payments through bKash, Nagad, and Rocket. If your question is not here, live chat or email support can help.

Account eligibility depends on your local law and the regions we currently serve. You must meet the age requirements applicable in your jurisdiction before opening an account.

We may suspend or permanently close your account depending on the nature of the breach. Any balance in your wallet at the time of closure will be reviewed through our standard dispute process.

Yes. We update terms when our services or payment options change. We notify you through your registered contact details and continued account use after the update means you accept the new version.

Deposits via bKash, Nagad, or Rocket are subject to both our wallet rules and your mobile banking provider's own terms. We handle disputes on our side; contact your wallet provider for issues originating there.

Contact support via live chat or email with your account ID. We will confirm what records we hold and, where applicable under local law, provide access or correction within a reasonable timeframe.

Yes. These terms are read alongside the law of your jurisdiction. Where a local rule conflicts with a clause here, the local rule takes precedence for eligible regions we serve.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions That Govern Your Account

How We Protect Your Account and Data

Reach Us About These Terms

Common Questions About These Terms

01 Who can open a Dakabat account?

02 What happens if I breach these terms?

03 Can these terms change after I sign up?

04 How do the terms apply to bKash, Nagad, and Rocket deposits?

05 What if I want to see the data we hold about my account?

06 Does local law affect which parts of these terms apply to me?

Terms & Conditions

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